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FAQ

Frequently Asked Questions

QUICK QUESTIONS:

Yes We Do! We mainly ship worldwide than Domestic.

Domestic: 2-4 days.
K-Pack Registered Shipping : 7-20 days up to country. Usually about 10 days!
EMS: 2-4 days up to country

Yes. We send items in two packages when you order with K-pack and the total item exceeds 2kilo. Please check your email for tracking information on both packages.

It is written in the item description already!

It’s 

youcandoit

ORDER QUESTIONS:

Yes, please contact sooandcarrots@gmail.comimmediately after you place the order. Typically we are unable to change the address after a 24 hour period, sometimes less.  Address info can no longer be changed if the order has already been shipped.

Yes, please contact sooandcarrots@gmail.com immediately after you place the order. Typically we are unable to change your order after a 24 hour period, sometimes less. Some special cases we may need to cancel your order and ask you to make a new order with the correct items.

If your order has not been processed and/or shipped we can issue you a full refund.

EXCHANGES AND RETURNS:

All sales are final. Each item is made to order unfortunately we are unable to offer order exchanges and returns at this time. If you are unsatisfied with the product please contact us within 3 days of receiving the product.

Payment:

Sorry to hear this! Unfortunately, we are not given details on why your credit card was declined. We recommend you contact your credit card issuer for help. Feel free to try paying with another credit card or using one of our other payment methods we offer.

Sooandcarrotsonly accepts payments from the approved payment methods available on the site. For bulk buyers (over 50 items) can contact us via sooandcarrots@gmail.com to pay with bank transfer.

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