FAQ's

FAQ

Most frequent questions and answers

General Questions:

What are the Soo and Carrots products, Beauty Bag, Snack Bag, etc.?

Soo and Carrots offer both a range of own brand items, such as the Korean for All textbook Series, flashcards, notebook, toy, as well as a selection of beauty products, snacks, books and stationery items from Korea.

When will the sold out products be back in stock?

To find out when certain products will be back in stock, please check the schedule in the product description.

How can I use the coupon code?

After adding products to your cart and proceeding to check out, you will see the coupon code box. Enter the code and click “apply” and you will be able to see the discounted sum.

Hanbok:

Can I get a customized size for the hanbok?

Yes, that’s possible! Just contact us at help@sooandcarrots.com, let us know your specifications and we’ll do our best to accommodate you.

How do I store my hanbok?

You can simply hang it in your closet.

How can I wash my hanbok?

Please refer to the safe laundry guidelines below:
[SAFE LAUNDRY TIPS]
*(1) Basic Tips
*Please check the material to select a proper laundry technique.
*Handwash separately when washing in water.
*Ensure that the laundry has been spin-dried. Otherwise, unwanted coloring can occur while drying.
*Use a mesh laundry net to prevent any damage, if a washing machine has to be used inevitably.
*Dry in the well-ventilated shade and avoid strong sunlight.
*Beware that a small accessory detached from the laundry can be swallowed by a child!
*Without checking the material, ironing can incur damage like burning clothes or making a hole.
*Always check the attached care label before washing as laundry guides vary by product material.
Please note that the damaged product due to a failure to follow the laundry guide is not a subject of exchange or refund.
13. Be careful that an accessory can break into pieces if immensely shocked and a child can swallow them.
14. Some products can cause an allergic reaction to a person with sensitive skin.
15. ntense friction can create fluff
16. Be careful of fire as it is easy to catch flames.

How can I wear/tie the hanbok?

Please refer to the video of the detailed method of wearing a hanbok: www….

Shipping:

Do you ship to my country?

We ship internationally, to most countries. However, due to restrictions pertinent to each customs service regulations, we only offer the snack bag and beauty bag to a limited number of countries: United States, Canada, Japan, Singapore and Hong Kong. We may be able to send certain products to other locations around the world. For further information, please contact help@sooandcarrots.com and we will do our best to help you.

How much does shipping cost?

You can add products to your cart, proceed to check out (before you place your order) in order to see the exact shipping amount.

When are the products shipped?

After you have placed an order, we ship within 1 business day.

Is the shipping tracked?

Yes. After you place an order, you will get an email confirmation with the tracking number. Please input the tracking number into the DHL official website in order to check the progress of the delivery.

Will I have to pay customs charges?

That depends on each country. Please check with your local customs service regulations.

When will my order arrive?

After you place an order, you will get an email confirmation with the tracking number. Please input the tracking number into the DHL official website in order to check the progress of the delivery.

Can I change my delivery address?

Yes, as long as you let us know before your package has been shipped. Please contact help@sooandcarrots.com

Korean for ALL Series:

Who can study with the textbook?

Our textbooks are most suitable for beginner learners, who want to form a solid foundation starting with the Korean alphabet to basic grammar and sentence structure. The books also contain a variety of reading materials on Korean culture topics to further your general knowledge of Korea.

How do I get/download the Ebook?

After you have completed your purchase, it should automatically start downloading. Please check your downloads folder.

Why can’t I find my downloaded Ebook?

Please check your downloads folder. If you cannot find the Ebook file in the downloads folder, there might be a browser issue. You can also contact us at help@sooandcarrots.com and attach your order number and we will resend the Ebook.

What is the password for the Ebook?

The password for the Ebook is “youcandoit”.

How can I download the free Korean learning materials PDF?

You can subscribe to our newsletter or download them from the Free PDF section.

Where can I watch the free lectures based on Korean for All textbook?

You can watch all our free lectures on the Soo Korean Youtube Channel- Click Here

Where can I find the answer key for the exercises in the Korean for All textbook?

You can check the answers in the free lectures on the Soo Korean Youtube Channel- Click Here

Pricing, Billing and Payments:

What payment methods can I use?

We accept Paypal and all major credit cards.

What if I don’t have paypal?

You can just select the option “use credit card”.

Returns:

Can I return or exchange the products received?

If you are unsatisfied with any of the items, please contact us (help@sooandcarrots.com) within 3 days of receiving your order.

One of the items in the Beauty bag/Snack Bag is missing, what do I do?

Please contact us athelp@sooandcarrots.comwithin 3 days of receiving your order and we will send the missing item(s).

One of the items in the bag/package arrived damaged, what do I do?

Certain products may suffer minor damage during transportation. If any of the products have suffered significant damage, please contact us at help@sooandcarrots.com within 3 days of receiving your order. Attach a picture of the item(s) in question and we will offer you a replacement.

Can I get a refund when I cancel an order I've already paid?

Yes, you can get a partial refund. Unfortunately, due to Paypal’s new policy, we cannot be responsible for the payment processing fees. However, if there is a mistake on our part, we will fully refund your order.

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