Privacy Policy 


English

Soo and Carrots Inc.  are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.


We may collect, process, use and disclose your information when you use this website www.sooandcarrots.com and/or the Soo House app and the services offered by Soo and Carrots Inc. or any third party operators as described in this Privacy Policy. 'You' and 'your' when used in this Privacy Policy includes any person who accesses Soo and Carrots Inc. related apps or uses the Services.


This Privacy Policy sets out the basis and terms upon which Soo House collects, processes, uses and/or discloses your information that is obtained from you when you access Soo House app and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, travel document information, vehicle rental information, insurance information, age, date of birth, or any such information we have requested and you have provided through Soo House app ('Personal Information').


Please read this Privacy Policy carefully. By visiting the Soo House app, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.




SCOPE OF TERMS


Soo House reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of Soo House app or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using Soo House app and other Services.


Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.




COLLECTION OF INFORMATION


We may collect Personal Information about you that you provide to us while using Soo House and information about how you use Soo House app including when you open your user account ('User Account'), visit Soo House or make reservations, rentals and/or bookings or international shopping for any intended Services or using the Services. Providing your Personal Information to Soo House is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information. For example, we cannot open your user account or make reservations, rentals and/or bookings for you if we do not collect your name and contact details. For another example, we cannot ship products from the Republic of Korea without your personal customs number.


  1. Opening Your User Account When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password and telephone number.

  1. Visit Soo House, Making Reservations, Rentals, and/or Bookings, and/or International Shopping for the Services or Using the Services:

When you visit Soo House (even you have not registered an User Account or logged in), make reservations, rentals, and/or bookings for any intended Services or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below. The information will be stored until you withdraw your Soo House account (Will be abided by the law)


  1. Copies of correspondence (whether by email, instant or personal messaging or otherwise) between you and us, and between you and the Operators;

  1. Information necessary to fulfill your reservations, rentals, and/or bookings or purchasing of products with us and our Operators (including but not limited to travel document information, vehicle rental information, insurance information, age, and date of birth, ID number needed for customs, delivery address);

  1. Details of your usage of Soo House (including traffic data, location data and length of user sessions);

  1. Feedback on and responses to surveys conducted by Soo House relating to the Services and newsletters which may be published, circulated or distributed by Soo House;

  1. Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to Soo House app (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).

  1. When you use your mobile devices to visit Soo House, we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to Soo House app. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby Services during your travel or provide personalized content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note some features of Soo House may be affected if you turn off such location sharing function. Should you have any enquiries about your mobile devices’ privacy settings, we recommend you contacting your mobile services provider or the manufacturer of your device.

If you make reservations, rentals, and/or bookings and/of purchase for other individuals through the Soo House, we may request personal information about such individuals. You must obtain all requisite consent of such individuals and ensure they are aware of, understand and accept this Privacy Policy prior to providing their personal data to Soo House.




STORAGE OF INFORMATION


The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfill any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.


  1. When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.

  1. We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.

  1. Soo House will use reasonable endeavors to maintain appropriate physical, electronic and organizational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

  1. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Soo House does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Soo House has fulfilled its obligations under no circumstances shall Soo House be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorized access to or use of your Personal Information.

  1. All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.



USAGE OF INFORMATION


  1. We process the Personal Information collected, in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.

  1. For example, Soo House will use Personal Information and other data collected through Soo House app or when making purchases for the Services to create your User Account, to fulfill your reservations, rentals, and/or bookings for the Services, to provide you with the Services, to continually improve Soo House and other Services, and to contact you in relation to these Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.

  1. From time to time, we may also make use of your Personal Information to contact you for feedback on your use of Soo House, to assist us in improving Soo House, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.



DISCLOSURE OF INFORMATION


We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:


  1. To successfully complete your reservations, rentals, and/or bookings, and/or purchase or to otherwise implement our Terms of Use. We may share your information with Operators or third parties (including but not limited to tour operators, activity providers, restaurants, shops, transportation companies, railway companies, cruise companies, amusement parks, telecommunication network operators, hotels, car rental companies, insurance companies, etc.), both within and outside your home country, who deliver or provide goods and services or otherwise act on our behalf.

  1. If you are a visitor, to the relevant Operator in connection with a Services which you have made reservations, rentals, and/or bookings for or intend to make reservations, rentals, and/or bookings for.

  1. If you are an Operator, to any visitor in connection with the Services you are offering.

  1. To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.

  1. If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.

  1. Within the Soo and Carrots Inc. group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorized third party for carrying on our business.

  1. To our advisors, agencies or other parties concerned in order to protect the rights and property of Soo House.

  1. In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).

We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.


There may be links present on Soo House which could result in you leaving the Soo House app and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and Soo House is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.




COOKIES


Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access Soo House app and helps us to create a better user experience for you.




YOUR RIGHTS


You may at all times access, correct or erase your Personal Information through Soo House via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at help@sooandcarrots.com.


Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at help@sooandcarrotscom. You may also request a copy of the information that we hold about you by sending your request by email at help@sooandcarrots.com.


Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.


When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.




INQUIRIES


If you have any questions about this Privacy Policy, please contact us by email at help@sooandcarrots.com


Last updated on: January 11th, 2023





French


Soo and Carrots Inc. s'engage à protéger et à respecter la confidentialité de vos données personnelles et à se conformer aux principes de protection des données et aux dispositions des lois applicables.


Nous pouvons collecter, traiter, utiliser et divulguer vos informations lorsque vous utilisez ce site web www.sooandcarrots.com et/ou l'application Soo House et les services proposés par Soo and Carrots Inc. ou tout opérateur tiers, comme décrit dans la présente Politique de confidentialité. Les termes " vous " et " votre ", lorsqu'ils sont utilisés dans la présente Politique de confidentialité, incluent toute personne qui accède aux plateformes liées à Soo and Carrots Inc. ou qui utilise les Services.


La présente Politique de confidentialité définit la base et les conditions dans lesquelles Soo House collecte, traite, utilise et/ou divulgue les informations obtenues de votre part lorsque vous accédez à l'application Soo House et/ou utilisez les Services. Ces informations peuvent inclure des informations personnelles relatives ou liées à une personne spécifique, telles que le nom, l'adresse résidentielle, le numéro de téléphone, l'adresse électronique, les informations sur les documents de voyage, les informations sur la location de véhicules, les informations sur l'assurance, l'âge, la date de naissance ou toute autre information que nous avons demandée et que vous avez fournie par le biais de l'application Soo House (" Informations personnelles ").


Veuillez lire attentivement cette politique de confidentialité. En visitant l'application Soo House, vous consentez à la collecte, au traitement, à l'utilisation et à la divulgation de vos informations personnelles comme indiqué dans la présente politique de confidentialité.




CHAMP D'APPLICATION DES CONDITIONS


Soo House se réserve le droit de mettre à jour, d'amender ou de modifier les termes de cette Politique de confidentialité ou toute partie de celle-ci sans préavis, et votre accès continu à l'application Soo House ou votre utilisation des Services signifie que vous acceptez la Politique de confidentialité mise à jour, amendée ou modifiée, sauf si les changements réduisent vos droits, auquel cas nous vous demanderons votre consentement. Si vous n'acceptez pas toutes les conditions de la présente Politique de confidentialité et/ou de ses mises à jour, amendements ou modifications ultérieures, vous devez cesser d'accéder à l'application Soo House et aux autres Services ou de les utiliser.


En conséquence, veuillez consulter cette page si vous souhaitez accéder à la version actuelle de la présente politique de confidentialité et la consulter.



COLLECTE D'INFORMATIONS


Nous pouvons recueillir des Informations personnelles vous concernant que vous nous fournissez lors de l'utilisation de Soo House et des informations sur la manière dont vous utilisez l'application Soo House, notamment lorsque vous ouvrez votre compte utilisateur ("Compte utilisateur"), visitez Soo House ou effectuez des réservations, des locations et/ou des achats internationaux pour tout service prévu ou en utilisant les Services. La communication de vos informations personnelles à Soo House se fait toujours sur une base volontaire. Toutefois, il se peut que nous ne soyons pas en mesure de vous fournir certains services si vous choisissez de ne pas communiquer vos informations personnelles. Par exemple, nous ne pouvons pas ouvrir votre compte d'utilisateur ou effectuer des réservations, des locations et/ou des réservations pour vous si nous ne recueillons pas votre nom et vos coordonnées. Autre exemple, nous ne pouvons pas expédier de produits depuis la République de Corée sans votre numéro de douane personnel.


  1. Ouverture de votre compte d'utilisateur Lorsque vous ouvrez avec nous un compte d'utilisateur ou modifiez toute information de votre compte d'utilisateur, nous pouvons collecter vos informations personnelles, telles que votre nom, votre adresse électronique, votre nom d'utilisateur, votre mot de passe et votre numéro de téléphone.

  1. Visiter la Soo House, faire des réservations, des locations et/ou des réservations, et/ou faire des achats internationaux pour les Services ou utiliser les Services :

Lorsque vous visitez la Soo House(même si vous n'avez pas enregistré de compte d'utilisateur ou ne vous êtes pas connecté), que vous effectuez des réservations, des locations et/ou des achats internationaux pour les Services ou que vous utilisez les Services, nous pouvons collecter et traiter certaines informations (qui peuvent contenir vos Données personnelles ou qui peuvent contenir des informations non identifiables personnellement mais néanmoins liées à vos Données personnelles), y compris, mais sans s'y limiter, celles indiquées ci-dessous. Les informations seront stockées jusqu'à ce que vous retiriez votre compte Soo House (sera respecté par la loi)


  1. Copies de la correspondance (que ce soit par e-mail, messagerie instantanée ou personnelle ou autre) entre vous et nous, et entre vous et les Opérateurs ;

  1. Les informations nécessaires pour effectuer vos réservations, locations et/ou réservations ou achats de produits auprès de nous et de nos opérateurs (y compris, mais sans s'y limiter, les informations sur les documents de voyage, les informations sur la location de véhicules, les informations sur les assurances, l'âge et la date de naissance, le numéro d'identification nécessaire pour les douanes, l'adresse de livraison) ;

  1. Les détails de votre utilisation de Soo House (y compris les données de trafic, les données de localisation et la durée des sessions utilisateur) ;

  1. Les commentaires et les réponses aux enquêtes menées par Soo House concernant les Services et les bulletins d'information qui peuvent être publiés, diffusés ou distribués par Soo House ;

  1. Les informations automatiquement collectées et stockées dans notre serveur ou le serveur de notre fournisseur de services tiers en utilisant ou en accédant à l'application Soo House (y compris le nom de connexion et le mot de passe de votre compte utilisateur, l'adresse IP (Internet Protocol) de vos ordinateurs, le type de navigateur, les informations sur le navigateur, les informations sur l'appareil (y compris l'identifiant unique de l'appareil), les pages visitées, les sites visités précédemment ou ultérieurement).

  1. Lorsque vous utilisez vos appareils mobiles pour visiter la Soo House, nous pouvons recueillir des informations sur vous et votre appareil mobile comme indiqué ci-dessus. Cela peut inclure des informations de localisation si vous avez consenti et configuré votre appareil mobile pour nous envoyer de telles informations ou pour télécharger des photos avec des informations de localisation sur l'application Soo House. Ces informations de localisation seront utilisées de la manière et aux fins indiquées dans la présente politique de confidentialité. Par exemple, nous pouvons utiliser votre localisation pour vous suggérer des Services à proximité pendant votre voyage ou vous fournir un contenu personnalisé. Vous pouvez modifier les paramètres de confidentialité de votre appareil mobile à tout moment pour désactiver la fonction de partage des informations de localisation. Veuillez noter que certaines fonctionnalités de la Soo House peuvent être affectées si vous désactivez cette fonction de partage de la localisation. Si vous avez des questions concernant les paramètres de confidentialité de vos appareils mobiles, nous vous recommandons de contacter votre fournisseur de services mobiles ou le fabricant de votre appareil.

Si vous effectuez des réservations, des locations et/ou des achats pour d'autres personnes par l'intermédiaire du Soo House, nous pouvons vous demander des informations personnelles sur ces personnes. Vous devez obtenir le consentement requis de ces personnes et vous assurer qu'elles connaissent, comprennent et acceptent la présente politique de confidentialité avant de fournir leurs données personnelles à la Soo House.



STOCKAGE DES INFORMATIONS


Les Informations personnelles et autres données que nous recueillons auprès de vous peuvent être transférées, traitées et stockées sur nos serveurs ou sur les serveurs de nos prestataires de services tiers. Vos Informations personnelles seront stockées aussi longtemps que nécessaire pour atteindre l'un des objectifs décrits dans la présente Politique de confidentialité, ou pour se conformer à toute (i) exigence contractuelle nécessaire à la fourniture des Services, et (ii) exigence légale, fiscale ou comptable.


  1. Lorsqu'il n'est plus nécessaire pour nous de traiter vos informations personnelles, nous supprimerons ou anonymiserons les données ou, si cela n'est pas possible (par exemple, parce que vos informations personnelles ont été stockées dans des archives de sauvegarde), nous stockerons alors vos informations personnelles de manière sécurisée.

  1. Nous nous efforcerons d'anonymiser ou d'agréger vos données si nous avons l'intention de les utiliser à des fins analytiques ou d'analyse des tendances.

  1. Soo House s'efforcera de maintenir des procédures physiques, électroniques et organisationnelles appropriées pour garantir que vos informations personnelles et autres données sont traitées de manière sécurisée et conformément à la présente politique de confidentialité, et pour protéger ces données contre tout accès non autorisé ou toute modification, divulgation ou destruction non autorisée des données.

  1. Une fois que nous aurons reçu vos informations, nous utiliserons des procédures et des dispositifs de sécurité stricts pour tenter d'empêcher tout accès non autorisé. Soo House ne donne aucune représentation, garantie ou engagement que les informations personnelles que vous nous fournissez seront sécurisées à tout moment, et dans la mesure où Soo House a rempli ses obligations, Soo House ne sera en aucun cas responsable des pertes, dommages, coûts et dépenses que vous pourriez subir ou encourir suite à un accès non autorisé à vos informations personnelles ou à leur utilisation.

  1. Toutes les transactions de paiement effectuées par nous ou par le fournisseur tiers de services de traitement des paiements que nous avons choisi seront cryptées à l'aide d'une technologie de cryptage en ligne. Vous êtes responsable de la confidentialité du mot de passe que vous avez choisi et vous ne devez pas le partager avec un tiers.

UTILISATION DE L'INFORMATION


  1. Nous traitons les informations personnelles collectées, dans la mesure où cela est nécessaire à l'exécution du contrat avec vous et à la fourniture de services. En outre, nous traitons les autres informations personnelles collectées sur la base de nos intérêts légitimes, à savoir l'amélioration continue des services et à des fins de marketing direct.

  1. Par exemple, Soo House utilisera les Informations personnelles et autres données collectées par l'application Soo House ou lors d'achats pour les Services afin de créer votre Compte utilisateur, d'exécuter vos réservations, locations, et/ou réservations pour les Services, de vous fournir les Services, d'améliorer continuellement Soo House et d'autres Services, et de vous contacter en relation avec ces Services. Cela inclut l'utilisation de vos Données personnelles ou d'autres données pour accélérer les demandes d'achat, améliorer le support client et vous informer en temps utile des nouveaux Services et des offres spéciales.

  1. De temps à autre, nous pouvons également utiliser vos Données personnelles pour vous contacter afin d'obtenir un retour d'information sur votre utilisation de Soo House, pour nous aider à améliorer Soo House, ou pour vous proposer des économies ou des promotions spéciales, lorsque vous avez indiqué votre consentement à recevoir de telles communications. Si vous préférez ne pas recevoir d'avis d'économies ou de promotions spéciales, vous pouvez simplement choisir de ne pas les recevoir en nous répondant au moyen de l'hyperlien fourni dans ces avis.

DIVULGATION D'INFORMATIONS


Nous pouvons de temps à autre partager et divulguer vos informations personnelles et d'autres données à des tiers, dont certains peuvent être situés en dehors de votre pays d'origine. Les circonstances dans lesquelles un tel partage et une telle divulgation auront lieu peuvent inclure, sans limitation, les éléments suivants :


  1. Pour mener à bien vos réservations, locations, et/ou achats ou pour mettre en œuvre nos conditions d'utilisation. Nous pouvons partager vos informations avec des opérateurs ou des tiers (y compris, mais sans s'y limiter, des voyagistes, des prestataires d'activités, des restaurants, des magasins, des sociétés de transport, des compagnies de chemin de fer, des compagnies de croisière, des parcs d'attractions, des opérateurs de réseaux de télécommunication, des hôtels, des sociétés de location de voitures, des compagnies d'assurance, etc.

  1. Si vous êtes un visiteur, à l'Opérateur concerné dans le cadre des Services pour lesquels vous avez fait des réservations, des locations et/ou des réservations ou avez l'intention de faire des réservations, des locations et/ou des réservations.

  1. Si vous êtes un Opérateur, à tout visiteur en relation avec les Services que vous offrez.

  1. À nos fournisseurs de services tiers (y compris Google Analytics), que nous engageons entre autres pour l'exécution de certains services en notre nom, tels que les services d'hébergement Web, l'analyse de données, le marketing, les études de marché, et pour vous fournir autrement un service à la clientèle.

  1. Si et dans la mesure où une loi applicable, une ordonnance de tribunal ou des demandes de toute autorité gouvernementale exigent une telle divulgation.

  1. Au sein du groupe de sociétés Soo and Carrots Inc. En cas de transaction d'entreprise, dans le cadre de la vente, de la fusion, de l'acquisition ou de toute autre réorganisation ou restructuration de notre société, vos informations personnelles peuvent être divulguées, partagées ou transférées à la nouvelle entité de contrôle ou à son tiers autorisé pour la poursuite de nos activités.

  1. À nos conseillers, agences ou autres parties concernées afin de protéger les droits et la propriété de Soo House.

  1. Dans tout autre cas, à tout tiers avec votre consentement écrit préalable (et dans ce cas, nous vous donnerons la possibilité de retirer votre consentement aussi facilement que vous l'avez donné).

Nous pouvons également partager des informations agrégées ou anonymes avec des tiers concernés, y compris nos annonceurs. Ces informations ne contiennent aucune information personnelle et ne vous identifieront pas personnellement. Toutefois, dans certaines occasions, ces tiers peuvent posséder des informations sur vous ou obtenir vos informations d'autres sources. Lorsqu'ils combinent ces informations avec nos informations globales, ils peuvent être en mesure de vous identifier personnellement.


Il peut y avoir des liens présents sur Soo House qui peuvent vous faire quitter l'application Soo House et/ou vous conduire à d'autres sites Web de tiers. Vous devez noter que toute information personnelle que vous fournissez à ces sites Web tiers n'est pas soumise à la présente politique de confidentialité, et Soo House n'est pas responsable des pertes, dommages, coûts ou dépenses que vous pourriez subir ou encourir en rapport avec la fourniture ou la mise à disposition d'informations personnelles ou d'autres données à ces sites Web tiers.


COOKIES


Les cookies sont largement utilisés pour faire fonctionner les sites web, ou les faire fonctionner plus efficacement. Lorsque vous visitez notre site Web, nous recueillons certaines de vos informations personnelles qui nous sont transmises par votre navigateur via les cookies. Cela vous permet d'accéder à la plate-forme Soo House et nous aide à créer une meilleure expérience utilisateur pour vous.




VOS DROITS


Vous pouvez à tout moment accéder à vos Informations Personnelles, les corriger ou les effacer par l'intermédiaire de Soo House via le portail utilisateur, sous la rubrique "Mon Compte". Vous pouvez également faire votre demande d'accès, de rectification ou d'effacement des données en envoyant votre demande par courriel à help@sooandcarrots.com.


Lorsque la législation applicable l'exige, vous pouvez également demander la restriction du traitement de vos Informations personnelles ou vous opposer au traitement en envoyant votre demande ou votre objection par courriel à help@sooandcarrotscom. Vous pouvez également demander une copie des informations que nous détenons à votre sujet en envoyant votre demande par courriel à help@sooandcarrots.com.


Veuillez nous contacter via les coordonnées mentionnées ci-dessous si vous avez une plainte concernant le traitement de vos Informations personnelles.


Lors du traitement de l'une des demandes décrites ci-dessus, nous avons le droit de vérifier l'identité du demandeur afin de nous assurer qu'il est bien la personne habilitée à faire la demande.




DEMANDES DE RENSEIGNEMENTS


Si vous avez des questions sur la présente politique de confidentialité, veuillez nous contacter par courrier électronique à l'adresse help@sooandcarrots.com.


Dernière mise à jour le : 11 janvier 2023

















Spanish


Soo and Carrots Inc. se compromete a proteger y respetar la privacidad de sus datos personales y a cumplir los principios de protección de datos y las disposiciones de la legislación aplicable.


Podemos recopilar, procesar, utilizar y divulgar su información cuando utilice este sitio web www.sooandcarrots.com y/o la aplicación Soo House y los servicios ofrecidos por Soo and Carrots Inc. o cualquier operador externo, tal y como se describe en esta Política de privacidad. Los términos "usted" y "su" utilizados en esta Política de privacidad incluyen a cualquier persona que acceda a las plataformas relacionadas con Soo and Carrots Inc. o utilice los Servicios.


La presente Política de privacidad establece las bases y las condiciones en las que Soo House recopila, procesa, utiliza y/o divulga la información que se obtiene de usted cuando accede a la aplicación Soo House y/o utiliza los Servicios. Dicha información puede incluir datos personales relativos o vinculados a una persona concreta, como el nombre, la dirección residencial, el número de teléfono, la dirección de correo electrónico, información sobre documentos de viaje, información sobre alquiler de vehículos, información sobre seguros, edad, fecha de nacimiento o cualquier otra información de este tipo que hayamos solicitado y que usted haya facilitado a través de la aplicación Soo House ("Información personal").


Por favor, lea atentamente esta Política de Privacidad. Al visitar la aplicación Soo House, usted acepta la recopilación, el tratamiento, el uso y la divulgación de sus Datos Personales tal y como se establece en la presente Política de Privacidad.


ALCANCE DE LAS CONDICIONES


Soo House se reserva el derecho a actualizar, enmendar o modificar los términos de la presente Política de Privacidad o cualquier parte de la misma sin previo aviso, y el hecho de que continúes accediendo a la aplicación Soo House o utilizando los Servicios implica que aceptas la Política de Privacidad actualizada, enmendada o modificada, a menos que los cambios reduzcan tus derechos, en cuyo caso solicitaremos tu consentimiento. Si no estás de acuerdo con todos los términos y condiciones de esta Política de Privacidad y/o con cualquier actualización, enmienda o modificación posterior de la misma, deberás dejar de acceder o utilizar de cualquier otro modo la aplicación Soo House y los demás Servicios.


En consecuencia, visite esta página si desea acceder y consultar la versión actual de la presente Política de Privacidad.




RECOGIDA DE INFORMACIÓN


Es posible que recopilemos los Datos Personales que nos facilites mientras utilizas Soo House, así como información sobre cómo utilizas la aplicación Soo House, incluido cuando abres tu cuenta de usuario ("Cuenta de Usuario"), visitas Soo House o realizas reservas, alquileres y/o reservas o compras internacionales para cualquiera de los Servicios previstos o utilizando los Servicios. El suministro de sus Datos Personales a Soo House es siempre voluntario. No obstante, es posible que no podamos prestarle determinados Servicios si decide no facilitarnos sus Datos Personales. Por ejemplo, no podemos abrir su cuenta de usuario ni realizar reservas, alquileres y/o reservas para usted si no recopilamos su nombre y datos de contacto. Otro ejemplo: no podemos enviar productos desde la República de Corea sin su número personal de aduanas.


  1. Apertura de su cuenta de usuario Cuando abre con nosotros una cuenta de usuario o modifica cualquier información de su cuenta de usuario, podemos recopilar sus datos personales, como su nombre, dirección de correo electrónico, nombre de usuario, contraseña y número de teléfono.

  1. Visita a Soo House, realización de reservas, alquileres y/o reservas, y/o compras internacionales de los Servicios o uso de los Servicios:

Cuando visite Soo House (aunque no haya registrado una Cuenta de usuario ni haya iniciado sesión), realice reservas, alquileres y/o reservas para cualquiera de los Servicios previstos o utilice los Servicios, podremos recopilar y procesar determinada información (que puede contener sus Datos personales o puede contener información no identificable personalmente pero vinculada, no obstante, a sus Datos personales), incluidos, entre otros, los que se indican a continuación. La información se almacenará hasta que retire su cuenta de Soo House (se cumplirá la ley)


  1. Copias de la correspondencia (ya sea por correo electrónico, mensajería instantánea o personal o de otro tipo) entre usted y nosotros, y entre usted y los Operadores;

  1. Información necesaria para cumplir con sus reservas, alquileres y / o reservas o compra de productos con nosotros y nuestros Operadores (incluyendo pero no limitado a la información de documentos de viaje, información de alquiler de vehículos, información de seguros, edad y fecha de nacimiento, número de identificación necesario para las aduanas, dirección de entrega);

  1. Detalles de su uso de Soo House (incluidos datos de tráfico, datos de ubicación y duración de las sesiones de usuario);

  1. Comentarios y respuestas a encuestas realizadas por Soo House en relación con los Servicios y boletines informativos que puedan ser publicados, difundidos o distribuidos por Soo House;

  1. Información recopilada y almacenada automáticamente en nuestro servidor o en el servidor de nuestro proveedor de servicios externo mediante el uso o el acceso a la aplicación Soo House (incluido el nombre de inicio de sesión y la contraseña de su Cuenta de usuario, la dirección de protocolo de Internet (IP) de su ordenador, el tipo de navegador, la información del navegador, la información del dispositivo (incluido el identificador único del dispositivo), las páginas visitadas, los sitios anteriores o posteriores visitados).

  1. Cuando utilice sus dispositivos móviles para visitar Soo House, podremos recopilar información sobre usted y su dispositivo móvil, tal como se ha indicado anteriormente. Esto puede incluir información de localización si ha dado su consentimiento y ha configurado su dispositivo móvil para enviarnos dicha información o cargar fotos con información de localización en la aplicación de Soo House. Dicha información de localización se utilizará de la forma y para los fines indicados en la presente Política de Privacidad. Por ejemplo, podemos utilizar su ubicación para sugerirle servicios cercanos durante su viaje o proporcionarle contenido personalizado. Puede cambiar la configuración de privacidad de su dispositivo móvil en cualquier momento para desactivar la función de compartir información de ubicación. Tenga en cuenta que algunas funciones de Soo House pueden verse afectadas si desactiva dicha función de compartir la ubicación. Si tiene alguna duda sobre la configuración de privacidad de su dispositivo móvil, le recomendamos que se ponga en contacto con su proveedor de servicios móviles o con el fabricante de su dispositivo.

Si realiza reservas, alquileres y/o reservas y/o compras para otras personas a través de Soo House, es posible que le solicitemos información personal sobre dichas personas. Deberá obtener todo el consentimiento necesario de dichas personas y asegurarse de que conocen, comprenden y aceptan esta Política de privacidad antes de facilitar sus datos personales a Soo House.


ALMACENAMIENTO DE LA INFORMACIÓN


La Información Personal y otros datos que recabamos de usted pueden ser transferidos, procesados y almacenados en nuestros servidores o en los servidores de nuestros terceros proveedores de servicios. Su Información Personal se almacenará durante el tiempo que sea necesario para cumplir cualquiera de los fines descritos en esta Política de Privacidad, o para cumplir con cualquier (i) requisito contractual que sea necesario para la prestación de los Servicios, y (ii) requisito legal, fiscal o contable.


  1. Cuando ya no sea necesario para nosotros procesar su Información Personal, eliminaremos o anonimizaremos los datos o, si esto no es posible (por ejemplo, porque su información personal se ha almacenado en archivos de copia de seguridad), entonces almacenaremos de forma segura su información personal.

  1. Procuraremos anonimizar o agregar sus datos si pretendemos utilizarlos con fines analíticos o para el análisis de tendencias.

  1. Soo House se esforzará razonablemente por mantener procedimientos físicos, electrónicos y organizativos adecuados para garantizar que su información personal y otros datos se tratan de forma segura y de acuerdo con esta Política de privacidad, y para proteger dichos datos contra el acceso no autorizado o la alteración, divulgación o destrucción no autorizada de los datos.

  1. Una vez que hayamos recibido su información, utilizaremos procedimientos estrictos y elementos de seguridad para tratar de impedir el acceso no autorizado. Soo House no declara, garantiza ni se compromete a que los Datos Personales que nos facilites estén seguros en todo momento, y en la medida en que Soo House haya cumplido con sus obligaciones, en ningún caso será responsable de las pérdidas, daños, costes y gastos que puedas sufrir o en los que puedas incurrir como consecuencia del acceso o uso no autorizado de tus Datos Personales.

  1. Todas las transacciones de pago llevadas a cabo por nosotros o por nuestro proveedor externo de servicios de procesamiento de pagos elegido se cifrarán utilizando tecnología de cifrado en línea. Usted es responsable de mantener la confidencialidad de la contraseña elegida y de no compartirla con terceros.

USO DE LA INFORMACIÓN


  1. Procesamos la Información Personal recopilada, en la medida en que sea necesario para la ejecución del contrato con usted y para prestarle servicios. Además, procesamos el resto de la Información Personal recopilada sobre la base de nuestros intereses legítimos, que son la mejora continua de los servicios y con fines de marketing directo.

  1. Por ejemplo, Soo House utilizará la Información Personal y otros datos recogidos a través de la aplicación Soo House o al realizar compras para los Servicios para crear su Cuenta de Usuario, para cumplir con sus reservas, alquileres y/o reservas para los Servicios, para proporcionarle los Servicios, para mejorar continuamente Soo House y otros Servicios, y para ponerse en contacto con usted en relación con estos Servicios. Esto incluye el uso de su Información personal o de otros datos para lograr una mayor rapidez en las solicitudes de compra, una mejor atención al cliente y para proporcionarle puntualmente información sobre nuevos Servicios y ofertas especiales.

  1. De vez en cuando, también podemos hacer uso de tus Datos Personales para ponernos en contacto contigo y pedirte tu opinión sobre el uso que haces de Soo House, para ayudarnos a mejorar Soo House o para ofrecerte ahorros o promociones especiales, siempre que hayas dado tu consentimiento para recibir dichas comunicaciones. Si prefiere no recibir avisos de promociones o descuentos especiales, puede optar por no recibirlos respondiendo a través del hipervínculo que figura en dichos avisos.



DIVULGACIÓN DE INFORMACIÓN


Es posible que de vez en cuando compartamos y divulguemos su Información Personal y otros datos a terceros, algunos de los cuales pueden estar ubicados fuera de su país de origen. Las circunstancias en las que se producirá dicho intercambio y divulgación pueden incluir, entre otras, las siguientes


  1. Para completar con éxito sus reservas, alquileres y/o reservas, y/o compras o para aplicar de otro modo nuestras Condiciones de Uso. Podemos compartir su información con Operadores o terceros (incluidos, entre otros, operadores turísticos, proveedores de actividades, restaurantes, tiendas, empresas de transporte, compañías ferroviarias, empresas de cruceros, parques de atracciones, operadores de redes de telecomunicaciones, hoteles, empresas de alquiler de coches, compañías de seguros, etc.), tanto dentro como fuera de su país de origen, que entreguen o proporcionen bienes y servicios o actúen de otro modo en nuestro nombre.

  1. Si usted es un visitante, al Operador correspondiente en relación con unos Servicios para los que haya realizado reservas, alquileres y/o reservas o tenga intención de realizar reservas, alquileres y/o reservas.

  1. Si usted es un Operador, a cualquier visitante en relación con los Servicios que ofrece.

  1. A nuestros proveedores de servicios externos (incluido Google Analytics), a los que contratamos, entre otros, para la realización de determinados servicios en nuestro nombre, como servicios de alojamiento web, análisis de datos, marketing, estudios de mercado y para prestarle de otro modo servicios de atención al cliente.

  1. Si y en la medida en que lo exija cualquier ley aplicable, orden judicial o solicitud de cualquier autoridad gubernamental para realizar dicha divulgación.

  1. Dentro del grupo de empresas Soo and Carrots Inc. En caso de una transacción corporativa, en relación con la venta, fusión, adquisición u otra reorganización corporativa o reestructuración de nuestra empresa, su Información Personal puede ser divulgada, compartida o transferida a la nueva entidad controladora o a su tercero autorizado para llevar a cabo nuestro negocio.

  1. A nuestros asesores, agencias u otras partes interesadas con el fin de proteger los derechos y la propiedad de Soo House.

  1. En cualquier otro caso, a terceros con su consentimiento previo por escrito (y en cuyo caso le haremos posible retirar su consentimiento con la misma facilidad con la que lo dio).

También podemos compartir información agregada o anónima con terceros pertinentes, incluidos nuestros anunciantes. Dicha información no contiene ningún dato personal y no le identificará personalmente. Sin embargo, en algunas ocasiones, estos terceros pueden poseer información sobre usted u obtenerla de otras fuentes. Cuando combinan dicha información con nuestra información agregada, pueden ser capaces de identificarle personalmente.


En Soo House puede haber enlaces que le lleven a salir de la aplicación de Soo House y/o a otros sitios web de terceros. Debe tener en cuenta que cualquier Información Personal que proporcione a estos sitios web de terceros no está sujeta a esta Política de Privacidad, y Soo House no se hace responsable de las pérdidas, daños, costes o gastos que pueda sufrir o en los que pueda incurrir en relación con el hecho de que proporcione o ponga a disposición de dichos sitios web de terceros Información Personal u otros datos.




COOKIES


Las cookies se utilizan ampliamente para que los sitios web funcionen o lo hagan de forma más eficiente. Cuando visita nuestro sitio web, recopilamos parte de la información personal que nos transmite su navegador a través de las cookies. Esto le permite acceder a la Plataforma Soo House y nos ayuda a crear una mejor experiencia de usuario para usted.




SUS DERECHOS


Usted podrá en todo momento acceder, rectificar o borrar sus Datos Personales a través de Soo House mediante el portal de usuario, en el apartado "Mi Cuenta". Alternativamente, puede realizar su solicitud de acceso, corrección o eliminación de datos enviando su solicitud por correo electrónico a help@sooandcarrots.com.


Cuando sea obligatorio en virtud de la legislación aplicable, también podrá solicitar la restricción del tratamiento de sus Datos Personales u oponerse al tratamiento enviando su solicitud u oposición por correo electrónico a help@sooandcarrotscom. También puede solicitar una copia de la información que tenemos sobre usted enviando su solicitud por correo electrónico a help@sooandcarrots.com.


Póngase en contacto con nosotros a través de los datos de contacto que se mencionan a continuación si tiene alguna queja sobre el tratamiento de su información personal.


Al tramitar cualquiera de estas solicitudes descritas anteriormente, tenemos derecho a comprobar la identidad del solicitante para asegurarnos de que es la persona con derecho a realizar la solicitud.



CONSULTAS


Si tiene alguna pregunta sobre esta Política de Privacidad, póngase en contacto con nosotros por correo electrónico en help@sooandcarrots.com.


Última actualización 11 de enero de 2023



Terms


English


YOUR AGREEMENT


1.1 The website www.sooandcarrots.com and/or the Soo House app is operated by Soo and Carrots Inc., a Republic of Korea incorporated company. Please read these terms of use (“this Terms of Use”) carefully before using the Soo House app and the services offered by Soo and Carrots Inc., its affiliated companies or the third-party operators. “You” and “your” when used in this Terms of Use includes (1) any person who accesses the Soo House app and (2) persons for whom you make a purchase of the Services.



CHANGE OF TERMS OF USE


2.1 Soo House’s Modifications


2.1.1 Soo House reserves the right, at its sole discretion, to change or modify any part of this Terms of Use at any time without prior notice. You should visit this page periodically to review the current Terms of Use to which you are bound. If Soo House changes or modifies this Terms of Use, Soo House will post the changes to or modifications of this Terms of Use on this page and will indicate at the bottom of this page the date on which this Terms of Use was last revised.


2.1.2 Your continued use of the Soo House app after any such changes or modifications constitutes your acceptance of the revised Terms of Use. If you do not agree to abide by the revised Terms of Use, do not use or access or continue to use or access the Soo House app and/or related Services. It is your responsibility to regularly check the Soo House app to ascertain if there are any changes to this Terms of Use and to review such changes.


2.1.3 In addition, when using the Services, you shall be subject to any additional terms applicable to such Services that may be posted on the page relating to such Services from time to time and the privacy policy adopted by Soo House from time to time (“the Privacy Policy”). All such terms are hereby expressly incorporated by reference in this Terms of Use.


ACCESS AND USE OF THE SERVICES


3.1 Ownership of Content


3.1.1 This Soo House app, the domain name, subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by Soo House in connection therewith are owned and operated by Soo and Carrots Inc..


3.2 Provision and Accessibility of Services


3.2.1 Subject to these Terms of Use, Soo House may either offer to provide the Services by itself or on behalf of the Operators, as described in further detail on the Soo House app. The Services that have been selected by you on the Soo House app are solely for your own use, and not for the use or benefit of any third party. The term "Services" includes but is not limited to the use of the Soo House app, any Services offered by Soo and Carrots Inc. by itself or on behalf of the Operators on the Soo House app. Soo House may change, suspend or discontinue any Services at any time, including the availability of any feature, database or content. Soo House may also impose limits or conditions on certain Services or restrict your access to any part or all of the Services without notice or liability.


3.2.2 Soo House does not guarantee that the Services will always be available or uninterrupted. Soo House will not be liable to you if for any reason the Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through Internet connection are aware of these Terms of Use and other applicable terms and conditions for the Services, and that they comply with them.


3.2.3 If you link to the Soo House app, Soo House may revoke your rights to so link at any time, at Soo House’s sole discretion. Soo House reserves the right to require prior written consent before linking to the Soo House app.


SOO HOUSE App AND CONTENT


4.1 Use of the Content


4.1.1 All materials displayed or performed on the Soo House app including but not limited to text, data, graphics, articles, photographs, images, illustrations, video, audio and other materials (“Content”) are protected by copyright and/or other intellectual property rights. The Soo House app and the Content are intended solely for your personal and non-commercial use of the Services and may only be used in accordance with this Terms of Use.


4.1.2 If Soo House agrees to grant you access to the Soo House app and/or the Content, such access shall be non-exclusive, non-transferable and limited license to access the Soo House app in accordance with this Terms and Use. Soo House may, at its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance or functionality of any part or all of the Content from the Soo House app.


4.1.3 You shall abide by all copyright notices, trademark rules, information, and restrictions contained in the Soo House app and the Content accessed through the Soo House app, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever the Soo House app or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.


4.2 Soo House’s Liability for the Soo House app and Content


4.2.1 Soo House cannot guarantee the identity of any other users with whom you may interact with in the course of using the Soo House app. Soo House cannot guarantee the authenticity and accuracy of any content, materials or information which other users or the Operators may provide. All Content accessed by you using the Soo House app is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.


4.2.2 Under no circumstances will Soo House be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the Soo House app.


4.3 Sort Order


4.3.1 We provide sorting and filter settings for you to adapt the search results to your preferences using criteria such as availability, price recommendations, Services’ popularity, Services’ reviews or other criteria. We continually optimize the Soo House app to provide you the best experience and may test different default sort order algorithms from time to time.



INTELLECTUAL PROPERTY RIGHTS


5.1 Intellectual Property


5.1.1 All intellectual property rights subsisting in respect of the Soo House app belong to Soo House or have been licensed to Soo House for use on the Soo House app. This Soo House app, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that:


(a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of the Soo House app and the Content, software, materials, or the Services in whole or in part;


(b) You shall only download or copy the Content (and other items displayed on the Soo House app or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and


(c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and non-commercial use is expressly prohibited without prior written permission from Soo House or from the copyright holder identified in such Contents copyright notice.


USER SUBMISSIONS


6.1 Uploading of Information


6.1.1 In the course of accessing the Soo House app or using the Services, you may provide information which may be used by Soo House and/or the Operators in connection with the Services and which may be visible to other users of the Soo House app. You understand that by posting information or content on the Soo House app or otherwise providing content, materials or information to Soo House and/or the Operators in connection with the Services (“User Submissions”):


(a) You hereby grant to Soo House and the Operators a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sub-licensable and transferable right to use and fully exploit such User Submissions, including all related intellectual property rights subsisted thereon, in connection with providing the Services and operating the Soo House app and Soo House’s business, including but not limited to the promotion and redistribution of part or all of the Services and derivative works thereof in any media formats and through any media channels;


(b) You agree and authorize Soo House to use your personal data in accordance with the Privacy Policy in effect from time to time;


(c) You hereby grant each user of the Soo House app a non-exclusive license to access your User Submissions through the Soo House app, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the Soo House app and under this Terms of Use;


(d) You acknowledge and agree that Soo House retains the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to Soo House does not affect your ownership of or right to grant additional non-exclusive licenses to the material in the User Submissions, unless otherwise agreed in writing;


(e) You hereby represent and warrant that any content in your User Submission (including but not limited to text, graphics and photographs) do not infringe any applicable laws, regulations or any third party rights; and


(f) That all the User Submissions publicly posted or privately transmitted through the Soo House app is the sole responsibility of you and that Soo House will not be liable for any errors or omissions in any content.


USERS REPRESENTATIONS, WARRANTIES AND UNDERTAKINGS


7.1 Use of the Soo House app and the Services


7.1.1 You represent, warrant and undertake to Soo House that you will not provide any User Submissions or otherwise use the Soo House app or the Services in a manner that:


(a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or


(b) Violates any law, statute, ordinance or regulation; or


(c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or


(d) Involves commercial activities and/or sales without Soo House’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; or


(e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of Soo House; or


(f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.


7.2 Removal of User Submissions


7.2.1 Soo House reserves the right to remove any User Submissions from this Soo House app at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if Soo House is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.


7.3 Responsibility for User Submissions


7.3.1 You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Soo House app.


7.3.2 You acknowledge and agree that you shall be solely responsible for your own User Submissions and the consequences of posting or publishing all of your User Submissions on the Soo House app. You represent, warrant and undertake to Soo House that:


(a) You own or have the necessary rights, licenses, consents, releases and/or permissions to use and authorize Soo House to use all copyright, trademark or other proprietary or intellectual property rights in and to any User Submission to enable inclusion and use thereof as contemplated by the Soo House app and this Terms of Use; and


(b) Neither the User Submissions nor your posting, uploading, publication, submission or transmittal of the User Submission or Soo House’s use of the User Submissions, or any portion thereof, on or through the Soo House app and/or the Services will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law, rule or regulation.


7.3.3 You are responsible for all of your activity in connection with using the Soo House app and/or the Services. You further represent, warrant and undertake to Soo House that you shall not


(a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use the Soo House app and/or the Services; or


(b) sell or resell any products, services or reservation obtained from or via the Soo House app;


(c) use the Soo House app for commercial or competitive activity or purposes, or for the purpose of making speculative, false or fraudulent bookings or any reservations in anticipation of demand;


(d) Post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of the Soo House app; or


(e) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or


(f) Run maillist, listserv, or any other form of auto-responder, or "spam" on the Soo House app, or any processes that run or are activated while you are not logged on to the Soo House app, or that otherwise interfere with the proper working of or place an unreasonable load on the Soo House app’s infrastructure; or


(g) Use manual or automated software, devices, or other processes to "crawl," "scrape," or "spider" any page of the Soo House app; or (h) Decompile, reverse engineer, or otherwise attempt to obtain the source code of Soo House app.


7.3.4 You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using the Soo House app and/or the Services.




REGISTRATION AND SECURITY


8.1 Opening of the Soo House Account


8.1.1 In the course of using the Services, you may be required to open and maintain an account with Soo House (“Soo House Account”).


8.2 Provision of Personal Information


8.2.1 As a condition to using some aspects of the Services, you may be required to register with Soo House and select a password and user name (“Soo House User ID”). If you are accessing the Services through a Third Party Website or service, Soo House may require that your Soo House User ID be the same as your user name for such Third Party Website or service.


8.2.2 You shall provide Soo House with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your Soo House Account.


8.2.3 You represent that you shall not: (a) Select or use as a Soo House User ID a name of another person with the intent to impersonate that person; or (b) Use as a Soo House User ID a name subject to any rights of a person other than you without appropriate authorization.


8.2.4 Soo House reserves the right to refuse registration of or to cancel a Soo House Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.




REVIEWS - FURTHER CORRESPONDENCE - RIGHTS TO USER CONTENT


9.1. By completing a booking, you agree to receive confirmation messages (in the form of emails and/or app notifications), as well as an invitation email(s) or app notification(s) for you to complete our guest review form which we will send to you after you finish an activity. Leaving a review is optional. For clarity, the confirmation and guest review emails are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe. The completed guest review may be uploaded onto the relevant activity page on the Soo House app within 72 hours of the submission for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Activity. Upon submitting a review, your account may be awarded Soo House credits, which may be used towards your next booking subject to terms and conditions. Each account may only submit one review per activity booked once or multiple times within the same calendar month. Fraud and abuse will result in the forfeiture of Soo House credits. Soo House further reserves the right to deduct any credits directly from your Soo House account without prior notice.


9.2. By posting a review, you grant Soo House the full, perpetual, free, transferable and irrevocable rights to all submitted user content. Soo House reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion.


9.3. You confirm you will comply with these Guest Review Guidelines. In addition, you represent and warrant that


9.3.1. you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the app;


9.3.2. such content is accurate and not misleading; and


9.3.3. use and posting or other transmission of such content does not violate the Terms of Use or any applicable laws and regulations and will not violate any rights of or cause injury to any person or entity.


9.4. Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others.


9.5. You further grant Soo House the right to pursue at law any person or entity that violates your or Soo House's rights in the content by a breach of the Terms of Use. You agree you will be solely responsible for any user content you provide or submit.


9.6. Content submitted by users will be considered non-confidential and Soo House is under no obligation to treat such content as proprietary information. Without limiting the foregoing, Soo House reserves the right to use the content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Soo House is under no obligation to offer you any payment for content that you submit or the opportunity to edit, delete or otherwise modify content once it has been submitted to Soo House. Soo House shall have no duty to attribute authorship of content to you, and shall not be obligated to enforce any form of attribution by third parties.




BOOKING CONFIRMATION, TICKETS, VOUCHERS, FEES AND PAYMENT


10.1 Booking Confirmation


10.1.1 Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the Soo House app is solely for reference only. Actual time required for confirmation may vary.


10.2 Purchase and Use of the Vouchers


10.2.1 Through the Soo House app, you may purchase vouchers from Soo House for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”).


10.2.2 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.


10.2.3 An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither Soo House nor the Operator is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.


10.3 Terms of the Vouchers


10.3.1 The Terms of Use for each Voucher may vary amongst Operators and any restrictions that apply to the use of such Voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Soo House app.


10.3.2 Vouchers are admission tickets to one-time events ('Events'): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.


10.4 Cancelation of Vouchers


10.4.1 You may cancel your Voucher by contacting Soo House customer service within the cancellation period, as stated at the time of purchase on the Soo House app. Cancelation windows vary on a case by case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.


10.4.2 The Operator, not Soo House, is the offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.


10.4.3 Please directly consult with the Operator if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the Soo House app at the time prior to purchase.


10.4.4 If an Event which you have purchased a Voucher for is canceled by the Operator, Soo House will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.


10.5 Required Assistance


10.5.1 If you attempt to use a Voucher in accordance with this Terms of Use and the additional terms and conditions applicable to such Voucher and you are unable to do so (due to the fault of the Operator or otherwise), please contact Soo House at help@sooandcarrots.com, and Soo House will try to liaise with the Operator for an appropriate remedy.


10.6 Additional Charges


10.6.1 Soo House reserves the right to require payment of fees or charges for any Services offered by Soo House. You shall pay all applicable fees or charges, as described on the Soo House app in connection with such Services selected by you.


10.7 Modifications to Charges


10.7.1 Soo House reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the Soo House app. Your use, or continued use, of the Services offered by Soo House following such notification constitutes your acceptance of any new or revised fees or charges.


10.8 Soo House’s Rights and Obligations


10.8.1 Soo House reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at Soo House’s sole discretion.


10.8.2 Soo House intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.


10.8.3 Whilst the Operators are required to provide Soo House with accurate and updated prices of the Services on the Soo House app, Soo House cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.


10.9 The above terms and conditions & return policies are applicable to all Soo House users worldwide.




PRIVACY POLICY


11.1 Privacy Policy


11.1.1 For Soo House’s policy relating to its use of your personal data, please review Soo House’s current Privacy Policy, which is hereby incorporated by reference to this Terms of Use. Your acceptance of this Terms of Use constitutes your acceptance and agreement to be bound by our Privacy Policy.




INDEMNITY


12.1 Soo House’s Indemnification


12.1.1 You will indemnify and hold Soo House, our holding companies, subsidiaries, affiliates, officers, directors and employees harmless from, including but not limited to all damages, liabilities, settlements, costs and attorney’s fees, claims or demands made by any third party due to or arising out of your access to the Soo House app, use of the Soo House app, your violation of this Terms of Use, or the infringement of any intellectual property or other right of any person or entity by you or any third party using your Soo House User ID.


12.2 Soo House’s Involvement


12.2.1 Soo House may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of Soo House without Soo House’s prior written approval. Soo House reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action.




DISCLAIMERS AND LIMITATION OF LIABILITY


13.1 Parties’ Relationship


13.1.1 Soo House has no special relationship with or fiduciary duty to you for accessing and using the Soo House app and the Content. You acknowledge that Soo House has no control over, and no duty to take any action regarding:


(a) Which users gain access to this Soo House app;


(b) What content you access via the Soo House app;


(c) What effects the Content may have on you;


(d) How you may interpret or use the Content; and


(e) What actions you may take as a result of having been exposed to the Content.


13.2 Services and Comments


13.2.1 You acknowledge and agree that the Operators may offer the Services on the Soo House app, and that suggestions or recommendations may be given by the Operators or Users of the Soo House app. Soo House makes no representations or warranties regarding the accuracy of descriptions anywhere on the Services, or regarding suggestions or recommendations of the Services offered or purchased through the Soo House app.


13.3 Exemption of Liability


13.3.1 In no event will Soo House, the Soo House app, or any of Soo House Inc. holding companies, subsidiaries, affiliates, officers, directors and/or employees be liable for any loss of profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from:


(a) This Soo House app; or


(b) This Terms of Use; or


(c) Any breach of this Terms of Use by you or a third party; or


(d) Use of the Soo House app, tools or Services we provide related to the business we operate on the Soo House app by you or any third party; or


(e) Any actual or attempted communication or transaction between users, in each case, even if we have been advised of the possibility of such damages.


13.3.2 These limitations and exclusions apply without regard to whether the damages arise from:


(a) Breach of contract; or


(b) Breach of warranty; or


(c) Strict liability; or


(d) Tort; or


(e) Negligence; or


(f) Any other cause of action, to the maximum extent that such exclusion and limitations are not prohibited by applicable law.


13.3.3 This Soo House app, including all content, software, functions, materials and information made available on or accessed through the Soo House app, is provided on an "as is" basis. To the fullest extent permissible by applicable law, Soo House makes no representations or warranties of any kind, either express or implied, including but not limited to the content on the Soo House app or the materials, information and functions made accessible through the Soo House app, for any of the Services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through the Soo House app, or for Operator ability, fitness for a particular purpose, non-infringement, or that the use of the Services will be uninterrupted or error-free.


13.3.4 You acknowledge and agree that any transmission to and from the Soo House app is not confidential and your communications may be read or intercepted by others. You further acknowledge and agree that by submitting communications to Soo House and by posting information on the Soo House app, including tours and/or activities, no confidential, fiduciary, contractually implied or other relationship is created between you and Soo House other than pursuant to this Terms of Use.


13.3.5 You acknowledge and agree that you will not hold or seek to hold Soo House responsible for the content provided by any Operator or third party and you further acknowledge and agree that Soo House is not a party to any transaction in relation to the Services provided by any Operator or third party. Soo House has no control over and does not guarantee the safety of any transaction, tours and/or activities or the truth or accuracy of any listing or other content provided by any Operator or third party on the Soo House app.


13.4 Remedies


13.4.1 If you are dissatisfied with the Soo House app, do not agree with any part of this Terms of Use, or have any other dispute or claim with or against Soo House or another user of the Soo House app with respect to this Terms of Use or this Soo House app, your sole and exclusive remedy against Soo House is to discontinue use of the Soo House app.


13.4.2 In any event, to the fullest extent permissible by the applicable law, Soo House’s liability, and the liability of any member of Soo House, to you or any third party in any circumstance arising out of or in connection with the Soo House app is limited to the greater of:


(a) The amount of fees you paid to Soo House in the twelve months prior to the action giving rise to liability; or


(b) 100,000KRW in the aggregate for all claims.




INTERACTION WITH THIRD PARTIES


14.1 Links to Third Party Websites


14.1.1 This Soo House app may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by Soo House, or the Services may be accessible by logging in through a Third Party Website. Links to Third Party Websites do not constitute an endorsement or recommendation by Soo House of such Third Party Websites or the information, products, advertising or other materials available on those Third Party Websites.


14.1.2 When you access Third Party Websites, you do so at your own risk. You hereby represent and warrant that you have read and agree to be bound by all applicable policies of any Third Party Websites relating to your use of the Services and that you will act in accordance with those policies, in addition to your obligations under this Terms of Use.


14.1.3 Soo House has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, Soo House will not and cannot monitor, verify, censor or edit the content of any Third Party Website. By using the Services, you expressly relieve and hold Soo House harmless from any and all liability arising from your use of any Third Party Website.


14.1.4 Your interactions with organizations and/or individuals found on or through the Services including but not limited to the Operators, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.


14.1.5 You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.


14.2 Soo House’s Responsibility


14.2.1 You agree that Soo House shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that Soo House is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release Soo House, its holding companies, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.




TERMINATION


15.1 Termination by Soo House


15.1.1 This Terms of Use shall remain in full force and effect while you use Soo House apps or the Services. Soo House may terminate or suspend your access to the Services or your membership at any time, for any reason, and without notice, which may result in the forfeiture and destruction of all information associated with your membership. Soo House may also terminate or suspend any and all Services and access to the Soo House app immediately, without prior notice or liability, if you breach any of the terms or conditions of this Terms of Use.


15.2 Effects of Termination


15.2.1 Upon termination of your Soo House Account, your right to use the Services, access the Soo House app, and any Content will immediately cease. All provisions of this Terms of Use which, by their nature, should survive termination, shall survive termination, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.


15.2.2 If this Terms of Use is terminated as a result of your breach, Soo House reserves the right to cancel any outstanding Vouchers you may have purchased prior to said termination, without refund or liability to you.




PASSPORTS, VISAS, DOCUMENTS, LICENSES & INSURANCES


16.1 Your Responsibilities


16.1.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.


16.1.2 As visa and health requirements are subject to changes without notice, Soo House recommends that you verify health and visa requirements with the appropriate consulate prior to departure.


16.1.3 You acknowledge that some Operators may require you to adhere to local policies and furnish the necessary documents and/or licenses as a prerequisite to using and/or participating in the Services they offer.


16.1.4 Soo House strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.


16.1.5 It is the responsibility of all customers, regardless of nationality and destination, to check with the custom of the country to where products are shipped to, for current custom requirements.




GOVERNING LAW


17.1 These Terms of Use shall be governed by the laws of the Republic of Korea. You agree to submit to the non-exclusive jurisdiction of the court of Republic of Korea.




MISCELLANEOUS


18.1 Severability


18.1.1 If any provision of this Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Terms of Use shall otherwise remain in full force and effect and enforceable.


18.2 Assignment


18.2.1 This Terms of Use is not assignable, transferable or sub-licensable by you except with Soo House’s prior written consent. Soo House may transfer, assign or delegate this Terms of Use and its rights and obligations without prior notice to you.


18.3 The Terms of Use have been drafted, and shall be construed, in the English language. Any translation of the Terms of Use is solely for reference only. In the event of inconsistency between the English language version and a translated version, the English language version of the Terms of Use shall always prevail.




CONTACT


19.1 Please contact Soo House at help@sooandcarrots.com to report any violations of this Terms of Use or to pose any questions regarding this Terms of Use or the Service.

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